We value your feedback

Mosaic Community Care is committed to providing safe, respectful and high-quality support. Your feedback helps us understand what we’re doing well and where we can improve.

Whether you’d like to share a compliment, suggestion, concern or complaint, we encourage you to let us know about your experience. Feedback from participants, families, carers, advocates, staff and community members helps us improve our services, strengthen our practices and deliver better outcomes for the people we support.

You can choose to provide your feedback anonymously if you prefer. All feedback is reviewed carefully and treated with respect. If you provide your contact details, we may contact you to discuss your feedback or keep you informed about the outcome.

Thank you for taking the time to share your thoughts and help us continue improving our services.

Feedback Form
What would you like to tell us about?
Would you like Mosaic to contact you about this feedback?

You can submit your feedback anonymously. If you consent to being contacted, we may reach out to you to better understand your feedback or discuss the outcome.

What happens next if you’ve made a complaint?

Your feedback will be recorded in writing, and we promise to address your concerns as quickly as possible. We will contact you and keep you informed at every stage of our investigation, and we’ll follow up with you once we’ve responded to your complaint.

Sometimes there are limits to what we can do.

If you make a complaint and feel our final resolution is unreasonable, you can raise your complaint externally with the NDIS Quality and Safeguards Commission, an independent agency that regulates NDIS providers, promotes safety and quality services, resolves problems and identifies areas for improvement.

If you are not NDIS funded, you can complain to the agency that funds your support or to the Health and Disability Complaints Office by calling 1800 813 583 or contacting them via their website www.hadsco.wa.gov.au.