Whether you’d like to access our support services, join our team or provide feedback, we’d love to hear from you.

Talk to our team

  • Call us on (08) 9314 8900
  • Email us at hello@mosaic.org.au
  • Visit us at 2 Sabre Crescent Jandakot WA 6164

 

Contact Us

Want to give us some feedback?

Good or bad, we always welcome constructive feedback. It’s particularly important that we know if you, or someone you know, have been treated badly or unfairly. All complaints will be investigated and treated in the strictest confidence.

  • Email your feedback to quality@mosaic.org.au
  • Write to us at 2 Sabre Crescent, Jandakot WA 6164
  • Call Mosaic Quality & Safeguarding on (08) 9314 8900

If you’re a client, you can also speak to your Coordinator or any member of our team – this is usually the quickest and easiest way to resolve an issue. Alternatively, please complete our feedback form, providing as much information as you can.

What happens next if you’ve made a complaint?

Your feedback will be recorded in writing and we promise to address your concerns as quickly as possible. We will contact you and keep you informed at every stage of our investigation and we’ll follow up with you once we’ve responded to your complaint.

Sometimes there are limits to what we can do.

If you make a complaint and feel our final resolution is unreasonable, you can raise the issue externally with the Health and Disability Services Complaints Office by calling 1800 813 583 or contacting them via their website www.hadsco.wa.gov.au

You can also contact:

The NDIS Quality and Safeguards Commission
An independent agency established to regulate NDIS providers, promote safety and quality services, resolve problems and identify areas for improvement.
Freecall: 1800 035 544
Email: contactcentre@ndiscommission.gov.au
Web: www.ndiscommission.gov.au