Royal Commission

The Mosaic Guiding Principles

In Response to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability

Mosaic welcomes the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability.

In preparing for and responding to the inquiry and findings of the Royal Commission, we will be driven by our values in the following ways:

OUR VALUES

We will be authentic and transparent

Arrow pointing to what actions support this value

OUR ACTIONS

We will be open and responsive to the work of the Royal Commission.

We will engage with and address matters that arise during and from the Royal Commission for our clients, families, staff and volunteers.

We will seek to empower

Arrow pointing to what actions support this value

We will provide a means for our clients, families, staff and volunteers to speak up and have their voice heard.

We will maintain and convey our zero tolerance for matters of abuse, violence, neglect or exploitation.

We will be courageous in our actions

Arrow pointing to what actions support this value

We will take responsibility for all of our actions and reflect with the intent to learn.

We will be proactive in discussions and actions that support a future where people with disability do not experience abuse, violence, neglect or exploitation.

We will connect and collaborate

Arrow pointing to what actions support this value

We will be open, timely and responsive in our communication with clients, family, staff and volunteers about Royal Commission developments.

We will collaborate with people with disabilities, those who represent or support them, government departments and disability sector organisations to create a better future for people with disability in Australia.

We will take responsibility to achieve excellence

Arrow pointing to what actions support this value

We will act quickly to address the concerns of any clients, families, staff, or volunteers.

We will draw on the outcomes of the Royal Commission to continue to improve our services, systems, governance, policies and procedures.

You can learn more about the Royal Commission on their website

Web symbol on a laptop

www.disability.royalcommission.gov.au

Contact the Royal Commission

If you wish to contact the Royal Commission, there are three ways you can do this:

Envelope symbol

Write a letter: Post it to GPO Box 1422, Brisbane Queensland 4001

@ symbol

Email: DRCenquiries@royalcommission.gov.au

Telephone symbol

Call and speak to someone who can help: 1800 517 199 (9am to 5pm Monday to Friday AEDT excluding public holidays)

Make a submission to the Royal Commission

If you would like to make a submission to the Royal Commission, you can do this by using the submission form on the Royal Commission website.

You can also call or send an email.

Do you need an advocate?

If you are seeking an advocate, we have a list on our Feedback page.

Additional Information and Resources

Download Easy-to-Read Fact Sheet

Download the Easy to Read Fact Sheet here: Royal Commission easy-read-fact-sheet

Royal Commission Website

To learn more about the Royal Commission or to receive updates, visit the Royal Commission website.

Download How Give Feedback or Make a Submission Card

The Mosaic Royal Commission Complaint Card

Contact Mosaic Quality and Safeguarding Team

You can contact the Mosaic Quality and Safeguarding team via this link: www.mosaic.org.au/contact/feedback

Click on images to open in new browser and print screen

Royal Commission complaint card - how to make a submission
How to provide feedback to Mosaic card

The Mosaic Guiding Principles

In Response to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability

Mosaic welcomes the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability.

In preparing for and responding to the inquiry and findings of the Royal Commission, we will be driven by our values in the following ways:

OUR VALUES

We will be authentic and transparent

Arrow pointing to what actions support this value

OUR ACTIONS

We will be open and responsive to the work of the Royal Commission.

We will engage with and address matters that arise during and from the Royal Commission for our clients, families, staff and volunteers.

We will seek to empower

Arrow pointing to what actions support this value

We will provide a means for our clients, families, staff and volunteers to speak up and have their voice heard.

We will maintain and convey our zero tolerance for matters of abuse, violence, neglect or exploitation.

We will be courageous in our actions

Arrow pointing to what actions support this value

We will take responsibility for all of our actions and reflect with the intent to learn.

We will be proactive in discussions and actions that support a future where people with disability do not experience abuse, violence, neglect or exploitation.

We will connect and collaborate

Arrow pointing to what actions support this value

We will be open, timely and responsive in our communication with clients, family, staff and volunteers about Royal Commission developments.

We will collaborate with people with disabilities, those who represent or support them, government departments and disability sector organisations to create a better future for people with disability in Australia.

We will take responsibility to achieve excellence

Arrow pointing to what actions support this value

We will act quickly to address the concerns of any clients, families, staff, or volunteers.

We will draw on the outcomes of the Royal Commission to continue to improve our services, systems, governance, policies and procedures.

You can learn more about the Royal Commission on their website

Web symbol on a laptop

www.disability.royalcommission.gov.au

Contact the Royal Commission

If you wish to contact the Royal Commission, there are three ways you can do this:

Envelope symbol

Write a letter: Post it to GPO Box 1422, Brisbane Queensland 4001

@ symbol

Email: DRCenquiries@royalcommission.gov.au

Telephone symbol

Call and speak to someone who can help: 1800 517 199 (9am to 5pm Monday to Friday AEDT excluding public holidays)

Make a submission to the Royal Commission

If you would like to make a submission to the Royal Commission, you can do this by using the submission form on the Royal Commission website.

You can also call or send an email.

Do you need an advocate?

If you are seeking an advocate, we have a list on our Feedback page.

Additional Information and Resources

Download Easy-to-Read Fact Sheet

Download the Easy to Read Fact Sheet here: Royal Commission easy-read-fact-sheet

Royal Commission Website

To learn more about the Royal Commission or to receive updates, visit the Royal Commission website.

Download How Give Feedback or Make a Submission Card

The Mosaic Royal Commission Complaint Card

Contact Mosaic Quality and Safeguarding Team

You can contact the Mosaic Quality and Safeguarding team via this link: www.mosaic.org.au/contact/feedback

Click on images to open in new browser and print screen

Royal Commission complaint card - how to make a submission
How to provide feedback to Mosaic card

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