Making the NDIS easier to understand and use

Your National Disability Insurance Scheme (NDIS) plan can feel hard to understand. If you need help understanding your NDIS plan or finding the right support, we are here to help. 

We get to know what you want to do, help you find the right people and services, and help you use your NDIS funding in the best way. 

Our Support Coordination Services include:

Mosaic helps you get the services you need to live your best life. Why not contact us today for expert assistance with NDIS Support Coordination in Perth.

When should you look for NDIS Support Coordination services? 

Many people come to Mosaic because they: 

  • Don’t know where to start with their NDIS plan 
  • Feel confused by the NDIS 
  • Need help finding the right people and services 
  • Want to get more value from their funding 
  • Things in their life have changed 
  • Need support preparing for a plan review 
  • Are managing complex situations or multiple providers 

Our role is to make the process easier and help you work towards your goals. 

Why choose Mosaic for NDIS Support Coordination? 

Choosing the right Support Coordinator can make a big difference to your NDIS journey. Our Support Coordinators focus on building genuine relationships and helping people achieve the outcomes that matter most to them. 

  • Experienced team: Our NDIS Support Coordination team have extensive experience helping people navigate the NDIS and connect with the supports they need. 
  • Local knowledge: We know Perth’s disability, health, housing and community services and can help connect you with providers that suit your needs. 
  • Choice and control: You make the choices about your NDIS plan. We provide information, support and guidance so you can make informed decisions. 
  • Ongoing support: We’re here for more than just referrals. We regularly check in, help solve problems, and support you through changes in circumstances. 
  • Support for complex situations: Our Specialist Support Coordinators can assist people facing significant barriers, including housing challenges, mental health concerns, hospital discharge, justice involvement and complex support needs. 

Our Support Coordinators can help you: 

  • Get more from your NDIS plan: Understand your funding, explore your options, and make good choices about the supports that best suit your goals. 
  • Find the right providers: Connect with trusted disability, health, housing, employment and community services that match your needs and preferences. 
  • Reduce stress and confusion: Understand the NDIS more easily, knowing you have an experienced professional helping you understand processes, paperwork and available supports. 
  • Build your independence: Develop the skills, knowledge and confidence to make decisions, coordinate supports and manage your NDIS journey over time. 
  • Build a stronger team around you: Improve communication and coordination between family members, support workers, therapists, service providers and other people involved in your life. 
  • Get ready for changes in your life: Get support during big life changes, such as leaving school, moving home, starting work, entering supported accommodation, leaving hospital or preparing for a NDIS plan review. 
  • Overcome barriers: Work through challenges that may be affecting your ability to access services, maintain supports or achieve your goals. 
  • Focus on what matters most to you: Whether your goal is greater independence, more connections with people in your community, better wellbeing, stable housing, education, employment or simply reducing day-to-day stress, we’ll work alongside you to help make it happen. 

Our NDIS Support Coordination services

Support Coordination (Level 2)

Our dedicated and friendly Support Coordinators will collaborate with you and your support network to see what your NDIS plan can help you do and connect you with the services and supports that best suit you.

Mosaic’s Level 2 Support Coordination services include:

  • Creating a support plan that matches your needs and goals
  • Saving you time and frustration by helping your providers work together (including education, housing, healthcare, employment, etc.) and ensuring your supports are aligned with your goals.
  • Helping you have your voice heard when dealing with providers, services, and systems.
  • Helping you make good choices about your support.
  • Helping you build the knowledge and confidence to make decisions about your supports and navigate the NDIS more independently.
  • Checking how things are going and changing your plan if needed.
  • Being there to help and support you and your network.

Specialist Support Coordination (Level 3)

Our Specialist Support Coordinators aim to reduce barriers so you can access the NDIS-funded supports and services you need. They are qualified and experienced practitioners who offer a higher level of support coordination.

This allows them to work with people who have more complex needs and who may find accessing NDIS support challenging. Our Level 3 Specialist Support Coordination team use local knowledge of a range of systems and services to help you navigate through a variety of situations.

Specialist Support Coordination can help in situations such as:

  • Experiencing homelessness
  • Transitioning out of the hospital and into your home
  • Complex health support needs, including mental health
  • Living in remote areas with limited support
  • Involvement in the justice system
  • Children in care or transitioning out of care

Psychosocial Recovery Coaching

Psychosocial disability refers to a disability that may arise from a mental health issue. The word ‘disability’ is used because the mental health challenges you are experiencing can have a disabling effect on your life. Having a psychosocial disability may make you eligible for an NDIS plan and funding for supports and services to meet your specific needs.

Our Psychosocial Recovery Coaching provides specialist support to help you find and access the mental health services that best suit you. Your coach will help you build your capacity to recover and increase your resilience. They can help you to:

  • Find out about different services and supports and how these can help you
  • Access support from mental health services
  • Better understand and be able to navigate the NDIS

How we work with you

Our priority for NDIS Support Coordination is to get to know you. By understanding your challenges, your goals, your trusted support circle, and any service providers you currently utilise, we work with you to develop a support plan within the first month. This plan will include information on your goals and support preferences.

Your Support Coordinator will check in with you regularly to see how your supports and funding levels are tracking. Should your current plan no longer meet your needs, we will work with you and your support circle, gather the right information and help you with the plan review process.

Hear from the people we support and their families

My Support Coordinator always calls me to catch up and see how I am going and if I am going okay or need any extra support.

Mosaic client using Support Coordination

We use a Support Coordinator with Mosaic and have found it very helpful. They are very efficient in finding services needed and corresponding with NDIS.

Family member of a Mosaic client using Support Coordination

A big and heartfelt thank you to our Mosaic Support Coordinator for her incredible hard work, dedication, and professionalism. Her support, kindness, and deep understanding of navigating the NDIS have been a true blessing for my mum and me. I have the utmost respect and gratitude for all she has done. I truly feel so fortunate to have her by our side.

 

Family member of a Mosaic client using Support Coordination

Karan always helps me when I need support with my NDIS plan. She’s easy to talk to, she’s always friendly. We have a good relationship. I think of her more as a friend, not just a support coordinator.

Kaylene, a Mosaic client

She’s fantastic in keeping all of the team and myself updated. Speedily sends out minutes to our regular team meetings, responds rapidly to emails and phone calls, and effectively interprets the needs of my daughter. If I make a query on something, she follows through immediately. She’s also very knowledgeable in all aspects of the needs for her job and her network. I can’t praise her enough.

Parent of a Mosaic client accessing NDIS Support Coordination

What happens after I enquire? 

Getting started is simple. 

  • Step 1: Contact Mosaic. Call us on (08) 9314 8900 or complete the enquiry form. 
  • Step 2: We learn about you. One of our team members will contact you to discuss your goals, support needs and current situation. 
  • Step 3: Meet your Coordinator. We’ll match you with a NDIS Support Coordinator who is suited to your needs and circumstances. 
  • Step 4: Build your support plan. Together, we’ll identify your goals, review your NDIS plan and develop a plan for moving forward. 
  • Step 5: Put your plan into action. We’ll help connect you with services and supports and stay alongside you throughout your NDIS journey. 

Need help with an NDIS plan review? 

Many people seek NDIS Support Coordination when their current plan is no longer meeting their needs. Our team can help you: 

  • Gather supporting evidence 
  • Identify gaps in your supports 
  • Document changes in circumstances 
  • Prepare for plan reassessments 
  • Connect with allied health professionals who can provide reports 

We’re committed to helping you access the supports you need. 

Frequently asked questions

Do I have Support Coordination in my NDIS plan?

Support Coordination is a ‘Capacity Building’ support. To determine if you have it, look on your NDIS plan for a section that outlines your Capacity Building funds. If Support Coordination is listed there, then you have it in your plan. If you’re unsure, contact your NDIS planner or local area coordinator for assistance.

Do I need NDIS funding for Support Coordination?

For Support Coordination and Psychosocial Recovery Coaching services, you need to have National Disability Insurance Scheme (NDIS) funding or equivalent.

If using NDIS funding, you must have the following line item included in your NDIS plan:

  • Capacity Building – Support Coordination and Psychosocial Recovery Coaches

If you are unsure whether you have access to this funding, please contact our friendly team at hello@mosaic.org.au for assistance.

How quickly can I start Support Coordination with Mosaic?

Mosaic is currently accepting new referrals. Once we receive your enquiry, a member of our team will contact you to discuss your needs and next steps. 

Will I have the same Support Coordinator?

Yes. Wherever possible, you’ll work with the same Support Coordinator so you can build a strong and consistent working relationship.

Our Support Coordination team works closely together to ensure consistent service quality and continuous improvement. Rest assured, your services will continue uninterrupted if your Support Coordinator is on leave or unavailable.   

How often will my Support Coordinator contact me?

This depends on your needs and the level of support in your NDIS plan. Some participants need frequent support, while others may only require occasional check-ins. 

Can my family, guardian or nominee be involved?

Yes. With your permission, we can work closely with family members, guardians, nominees and other trusted people in your support network. 

I’m not happy with my plan and supports. Can a Support Coordinator help me?

Yes. Your Support Coordinator can assist you in reviewing your current plan and supports. They can help you identify areas for improvement, connect you with appropriate services and guide you in requesting a plan review to better meet your needs.

What is Support Coordination?

Support Coordination is a service that helps you understand and implement your NDIS plan. It involves connecting you with appropriate services, assisting with service agreements, and guiding you through the NDIS system to achieve your goals.

What’s the difference between Support Coordination and Plan Management?

A Support Coordinator helps NDIS participants to understand the NDIS, and help them learn the skills and confidence to make their own choices about their supports.

A Plan Manager is responsible for organising payments, processing invoices and tracking budgets.

What’s the difference between Support Coordination and Psychosocial Recovery Coaching? 

Both Support Coordination and Psychosocial Recovery Coaching can help you implement your plan and connect to services. However, Psychosocial Recovery Coaching is more tailored for people with psychosocial disabilities as it emphasises mental health recovery, personal goals and resilience-building.

How is a Specialist Support Coordinator different from a Support Coordinator?

A Specialist Support Coordinator is an experienced practitioner who offers a higher level of support coordination. This allows them to be able to work with people who have more complex needs. They are adept at helping to navigate through a variety of situations, systems and services including those in health, education or justice. Our Specialist Support Coordinators aim to reduce barriers so you can access the NDIS funded services and supports you need.

What do Support Coordinators do?

A support coordinator’s key responsibilities include helping you understand your NDIS plan, assisting in choosing and connecting with service providers, coordinating services, advocating for your needs, and providing guidance on managing your plan effectively.

How do I choose a Support Coordinator?

It’s essential to find someone you trust and who can explain things in a way you understand. When choosing one, you might take into consideration factors such as their experience, how they understand your needs, how they communicate with you and how comfortable you feel around them.

Can Support Coordinators help me manage a crisis? 

Support Coordination is not considered a crisis service. However, support coordinators can assist with crisis management by connecting you to appropriate services and support during emergencies or when you need immediate help.

 

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Tap into our NDIS Support Coordination expertise

The NDIS can be complex, but you don’t have to navigate it alone. Whether you’re new to the NDIS, looking for a new Support Coordinator, or facing a complex situation, Mosaic is here to help. Find out more about the NDIS and our Support Coordination services.

Contact us