Mosaic Support Coordination Services 

While the National Disability Insurance Scheme (NDIS) gives participants choice and control over how they use their funding, its complexity can be confusing. Our Support Coordinators work one‑on‑one helping you to navigate the system to maximise your supports and get the best possible outcome.

At Mosaic, we recognise each person is an individual with unique needs. Our Support Coordination team aim to ensure you understand your options and have the information to make the choices that best suit your situation and the personal goals you want to achieve.

At all times, you retain choice and control over how you use your NDIS funding.

Mosaic helps you get the services you need to live your best life. Why not contact us today for expert assistance with NDIS Support Coordination in Perth.

Support Coordination (Level 2)

Our dedicated and friendly Support Coordinators will collaborate with you and your support network to explore the potential of your NDIS plan and connect you with the services and supports that best suit you.

Our focus is on enhancing your NDIS experience

Mosaic’s Level 2 Support Coordination services include:

  • Crafting comprehensive support plans aligned with your unique needs and goals
  • Coordinating services across various providers, spanning healthcare, housing, education and employment
  • Advocating on your behalf to ensure you receive appropriate support and services
  • Providing informed guidance for optimal decision-making regarding your support
  • Assisting you in building capacity and achieving greater independence
  • Monitoring your progress and adjusting your support plan as necessary
  • Offering ongoing support and encouragement to you and your network, overcoming barriers so you can achieve your goals

Specialist Support Coordination (Level 3)

Our Specialist Support Coordinators aim to reduce barriers so you can access the NDIS funded supports and services you need. They are qualified and experienced practitioners who offer a higher level of support coordination.

This allows them to work with people who have more complex needs, and who may find accessing NDIS support challenging. Our Level 3 Specialist Support Coordination team are adept at utilising their local knowledge of a range of systems and services by helping you to navigate through a variety of situations.

Specialist Support Coordination can help in situations such as:

  • Experiencing homelessness
  • Transitioning out of hospital and into your home
  • Complex health support needs, including mental health
  • Living in remote areas with limited support
  • Involvement in the justice system
  • Children in care or transitioning out of care

Psychosocial Recovery Coaching

Psychosocial disability refers to a disability that may arise from a mental health issue. The word ‘disability’ is used because the mental health challenges you are experiencing can have a disabling effect on your whole life. Having a psychosocial disability may make you eligible for a NDIS plan, and funding for supports and services to meet your specific needs.

Our Psychosocial Recovery Coaching provides specialist support to help you find and access the mental health services that best suit you. Your coach will help you build your capacity to recover and increase your resilience. They can help you to:

  • Find out about different services and supports and how these can help you
  • Access support from mental health services
  • Better understand and be able to navigate the NDIS

How we work with you

Our first priority for Support Coordination is to get to know you. By understanding your challenges, your goals, your trusted support circle and any service providers you currently utilise, we can work together with you to develop a support plan within the first month. This plan will include information on your goals and support preferences.

Your Support Coordinator will check in with you regularly to see how your supports and funding levels are tracking. Should your current plan no longer meet your needs we will work with you and your support circle – gathering the right information, and helping you with the plan review process.

Hear from the people we support and their families

My Support Coordinator always calls me to catch up and see how I am going and if I am going okay or need any extra support.

Mosaic client using Support Coordination

We use a Support Coordinator with Mosaic and have found it very helpful. They are very efficient in finding services needed and corresponding with NDIS.

Family member of a Mosaic client using Support Coordination

A big and heartfelt thank you to our Mosaic Support Coordinator for her incredible hard work, dedication, and professionalism. Her support, kindness, and deep understanding of navigating the NDIS have been a true blessing for my mum and me. I have the utmost respect and gratitude for all she has done. I truly feel so fortunate to have her by our side.

 

Family member of a Mosaic client using Support Coordination

Karan always helps me when I need support with my NDIS plan. She’s easy to talk to, she’s always friendly. We have a good relationship. I think of her more as a friend, not just a support coordinator.

Kaylene, a Mosaic client

She’s fantastic in keeping all of the team and myself updated. Speedily sends out minutes to our regular team meetings, responds rapidly to emails and phone calls, and effectively interprets the needs of my daughter. If I make a query on something, she follows through immediately. She’s also very knowledgeable in all aspects of the needs for her job and her network. I can’t praise her enough.

Parent of a Mosaic client accessing NDIS Support Coordination

Frequently asked questions

What is support coordination

Support Coordination is a service that helps you understand and implement your NDIS plan. It involves connecting you with appropriate services, assisting with service agreements, and guiding you through the NDIS system to achieve your goals.

What do Support Coordinators do?

A support coordinator’s key responsibilities include helping you understand your NDIS plan, assisting in choosing and connecting with service providers, coordinating services, advocating for your needs, and providing guidance on managing your plan effectively.

How do I choose a Support Coordinator?

It’s essential to find someone you trust and who can explain things in a way you understand. When choosing one, you might take into consideration factors such as their experience, how they understand your needs, how they communicate with you and how comfortable you feel around them.

Do I have support coordination in my NDIS plan?

Support Coordination is a Capacity Building support. To determine if you have it, look on your NDIS plan for a section that outlines your Capacity Building funds. If Support Coordination is listed there, then you have it in your plan. If you’re unsure, contact your NDIS planner or local area coordinator for assistance.

What’s the difference between Support Coordination and Plan Management?

A Support Coordinator helps NDIS participants to understand the NDIS and build capacity to exercise choice and control over the services and supports that are right for you. A Plan Manager is responsible for organising payments, processing invoices and tracking budgets.

I’m not happy with my plan and supports; can a Support Coordinator help me?

Yes. Your Support Coordinator can assist you in reviewing your current plan and supports. They can help you identify areas for improvement, connect you with appropriate services and guide you in requesting a plan review to better meet your needs.

How is a Specialist Support Coordinator different from a Support Coordinator?

A Specialist Support Coordinator is an experienced practitioner who offers a higher level of support coordination. This allows them to be able to work with people who have more complex needs. They are adept at helping to navigate through a variety of situations, systems and services including those in health, education or justice. Our Specialist Support Coordinators aim to reduce barriers so you can access the NDIS funded services and supports you need.

What’s the difference between Support Coordination and Psychosocial Recovery Coaching? 

Both Support Coordination and Psychosocial Recovery Coaching can help you implement your plan and connect to services. However, Psychosocial Recovery Coaching is more tailored for people with psychosocial disabilities as it emphasises mental health recovery, personal goals and resilience-building.

Can Support Coordinators help me manage a crisis? 

Support Coordination is not considered a crisis service. However, support coordinators can assist with crisis management by connecting you to appropriate services and support during emergencies or when you need immediate help.

 

Enquiries icon

Tap into our NDIS support coordination expertise

Mosaic is a registered NDIS provider. Find out more about the NDIS and our Support Coordination services.

Contact us