COVID-19 Mosaic response and FAQs. Click here
If something is not right for you or could be better, please tell us immediately.
You won’t be treated unfavourably for doing so. We see it as our job to understand and respond to your needs.
Any feedback or complaint is private and only shared with those who need to be involved.
You are welcome to have a support person or advocate assist you.
Complaints are always investigated and feedback is given to you.
You should always know how long it will be before you will hear back from us, so if you are not sure, ask.
Sometimes there are limits to what we can do.
If you feel our final resolution is unreasonable, you can raise your complaint externally with the Health and Disability Services Complaints Office by calling 1800 813 583 or contacting them via their website www.hadsco.wa.gov.au.
We appreciate hearing your compliments, too.
We continually strive to improve our services. We encourage you to participate in surveys and discussions where you can share your thoughts about your service quality and our policies.
Share your thoughts or suggestion(s) at any time. Speak with your Coordinator or email us: quality@mosaic.org.au
Your feedback will be recorded in writing and we promise to deal with it as quickly as possible. Note that this time may vary due to the nature and seriousness of your feedback. But, we will keep you informed.
We will also contact you afterwards to get feedback from you whether you were satisfied with the way in which we handled the feedback, complaint or concern.
We’ve provided some external agencies below for you to contact if you wish to have someone else help resolve your complaint.
There are many kinds of feedback we welcome from clients, families or anyone who wishes to help Mosaic improve what we do or keep doing what we do. Feedback includes:
You can speak to support staff, a Mosaic coordinator or manager before calling or sending this form. Sometimes this is the fastest way to give feedback and resolve concerns. You can also write a letter. You also have the right to contact an external agency. See below for details.
HaDSCO is an independent statutory authority providing free, impartial resolution services for complaints related to disability services.
Freecall: 1800 813 583 | Phone: (08) 6551 7600
Email: mail@HADSCO.wa.gov.au
Web: www.HADSCO.wa.gov.au
PWDWA supports individuals to speak out, express their views and uphold their rights.
Freecall: 1800 193 331 | Phone: (08) 9485 8900
Email: info@PWDWA.org
Web: www.PWDWA.org
CRRS can assist with unresolved complaints regarding any Disability Employment Serve, Advocacy Service or Australian Disability Enterprise. This would ordinarily not be the agency to contact if your issue lays with Mosaic.
Freecall: 1800 880 052
Email: info@WorkFocus.com
Web: www.JobAccess.gov.au/complaints
For people who come from culturally and linguistically diverse backgrounds.
Freecall: 1800 659 921 | Telephone: (08) 9388 7455
Email: admin@Edac.org.au
Web: www.Edac.org.au
If something is not right for you or could be better, please tell us immediately.
You won’t be treated unfavourably for doing so. We see it as our job to understand and respond to your needs.
Any feedback or complaint is private and only shared with those who need to be involved.
You are welcome to have a support person or advocate assist you.
Complaints are always investigated and feedback is given to you.
You should always know how long it will be before you will hear back from us, so if you are not sure, ask.
Sometimes there are limits to what we can do.
If you feel our final resolution is unreasonable, you can raise your complaint externally with the Health and Disability Services Complaints Office by calling 1800 813 583 or contacting them via their website www.hadsco.wa.gov.au.
We appreciate hearing your compliments, too.
We continually strive to improve our services. We encourage you to participate in surveys and discussions where you can share your thoughts about your service quality and our policies.
Share your thoughts or suggestion(s) at any time. Speak with your Coordinator or email us: quality@mosaic.org.au
Your feedback will be recorded in writing and we promise to deal with it as quickly as possible. Note that this time may vary due to the nature and seriousness of your feedback. But, we will keep you informed.
We will also contact you afterwards to get feedback from you whether you were satisfied with the way in which we handled the feedback, complaint or concern.
We’ve provided some external agencies below for you to contact if you wish to have someone else help resolve your complaint.
There are many kinds of feedback we welcome from clients, families or anyone who wishes to help Mosaic improve what we do or keep doing what we do. Feedback includes:
You can speak to support staff, a Mosaic coordinator or manager before calling or sending this form. Sometimes this is the fastest way to give feedback and resolve concerns. You can also write a letter. You also have the right to contact an external agency. See below for details.
HaDSCO is an independent statutory authority providing free, impartial resolution services for complaints related to disability services.
Freecall: 1800 813 583 | Phone: (08) 6551 7600
Email: mail@HADSCO.wa.gov.au
Web: www.HADSCO.wa.gov.au
PWDWA supports individuals to speak out, express their views and uphold their rights.
Freecall: 1800 193 331 | Phone: (08) 9485 8900
Email: info@PWDWA.org
Web: www.PWDWA.org
CRRS can assist with unresolved complaints regarding any Disability Employment Serve, Advocacy Service or Australian Disability Enterprise. This would ordinarily not be the agency to contact if your issue lays with Mosaic.
Freecall: 1800 880 052
Email: info@WorkFocus.com
Web: www.JobAccess.gov.au/complaints
For people who come from culturally and linguistically diverse backgrounds.
Freecall: 1800 659 921 | Telephone: (08) 9388 7455
Email: admin@Edac.org.au
Web: www.Edac.org.au