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Provide Feedback

Mosaic feedback and complaints

If something is not right for you or could be better, please tell us immediately.

You won’t be treated unfavourably for doing so. We see it as our job to understand and respond to your needs.

Any feedback or complaint is private and only shared with those who need to be involved.

You are welcome to have a support person or advocate assist you.

Complaints are always investigated and feedback is given to you.

You should always know how long it will be before you will hear back from us, so if you are not sure, ask.

Sometimes there are limits to what we can do.

If you feel our final resolution is unreasonable, you can raise your complaint externally with the Health and Disability Services Complaints Office by calling 1800 813 583 or contacting them via their website www.hadsco.wa.gov.au.

We appreciate hearing your compliments, too.

Share your views

We continually strive to improve our services. We encourage you to participate in surveys and discussions where you can share your thoughts about your service quality and our policies.

Share your thoughts or suggestion(s) at any time. Speak with your Coordinator or email us: quality@mosaic.org.au

How do I provide feedback to Mosaic?

Web symbol on a laptop

Scroll down and use the form below

@ symbol

Email Mosaic at quality@mosaic.org.au

Two people icon

Speak to your coordinator

Envelope symbol

Write a letter and post to PO Box 2125, Palmyra DC 6961

Telephone symbol

Call and speak to Mosaic Quality & Safeguarding on 08 9314 8900

What happens next?

Your feedback will be recorded in writing and we promise to deal with it as quickly as possible. Note that this time may vary due to the nature and seriousness of your feedback. But, we will keep you informed.

We will also contact you afterwards to get feedback from you whether you were satisfied with the way in which we handled the feedback, complaint or concern.

We’ve provided some external agencies below for you to contact if you wish to have someone else help resolve your complaint.

Types of feedback

There are many kinds of feedback we welcome from clients, families or anyone who wishes to help Mosaic improve what we do or keep doing what we do. Feedback includes:

  • Compliments when we’ve done something right
  • Suggestions for us to improve things
  • Concerns or complaints

Who else can I speak to?

You can speak to support staff, a Mosaic coordinator or manager before calling or sending this form. Sometimes this is the fastest way to give feedback and resolve concerns. You can also write a letter. You also have the right to contact an external agency. See below for details.

What should I share?

  • Describe what your concerns are, illustrating with specific details.
  • Try to keep things in order of how they happened.
  • Dates, times, locations and names of any person involved are important details.
  • If you can, tell us what actions you would like us to take.

You may use this form to contact us if you prefer

ClientRelativeOther


Advocates

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO is an independent statutory authority providing free, impartial resolution services for complaints related to disability services.

Freecall: 1800 813 583   |    Phone: (08) 6551 7600

Email: mail@HADSCO.wa.gov.au

Web: www.HADSCO.wa.gov.au

 

People with Disabilities WA

PWDWA supports individuals to speak out, express their views and uphold their rights.

Freecall: 1800 193 331   |    Phone: (08) 9485 8900

Email: info@PWDWA.org

Web: www.PWDWA.org

 

Complaints Resolution and Referral Service (CRRS)

CRRS can assist with unresolved complaints regarding any Disability Employment Serve, Advocacy Service or Australian Disability Enterprise. This would ordinarily not be the agency to contact if your issue lays with Mosaic.

Freecall: 1800 880 052

Email: info@WorkFocus.com

Web: www.JobAccess.gov.au/complaints

 

Ethnic Disability Advocacy Centre

For people who come from culturally and linguistically diverse backgrounds.

Freecall: 1800 659 921  |   Telephone: (08) 9388 7455

Email: admin@Edac.org.au

Web: www.Edac.org.au

Mosaic feedback and complaints

If something is not right for you or could be better, please tell us immediately.

You won’t be treated unfavourably for doing so. We see it as our job to understand and respond to your needs.

Any feedback or complaint is private and only shared with those who need to be involved.

You are welcome to have a support person or advocate assist you.

Complaints are always investigated and feedback is given to you.

You should always know how long it will be before you will hear back from us, so if you are not sure, ask.

Sometimes there are limits to what we can do.

If you feel our final resolution is unreasonable, you can raise your complaint externally with the Health and Disability Services Complaints Office by calling 1800 813 583 or contacting them via their website www.hadsco.wa.gov.au.

We appreciate hearing your compliments, too.

Share your views

We continually strive to improve our services. We encourage you to participate in surveys and discussions where you can share your thoughts about your service quality and our policies.

Share your thoughts or suggestion(s) at any time. Speak with your Coordinator or email us: quality@mosaic.org.au

How do I provide feedback to Mosaic?

Web symbol on a laptop

Scroll down and use the form below

@ symbol

Email Mosaic at quality@mosaic.org.au

Two people icon

Speak to your coordinator

Envelope symbol

Write a letter and post to PO Box 2125, Palmyra DC 6961

Telephone symbol

Call and speak to Mosaic Quality & Safeguarding on 08 9314 8900

What happens next?

Your feedback will be recorded in writing and we promise to deal with it as quickly as possible. Note that this time may vary due to the nature and seriousness of your feedback. But, we will keep you informed.

We will also contact you afterwards to get feedback from you whether you were satisfied with the way in which we handled the feedback, complaint or concern.

We’ve provided some external agencies below for you to contact if you wish to have someone else help resolve your complaint.

Types of feedback

There are many kinds of feedback we welcome from clients, families or anyone who wishes to help Mosaic improve what we do or keep doing what we do. Feedback includes:

  • Compliments when we’ve done something right
  • Suggestions for us to improve things
  • Concerns or complaints

Who else can I speak to?

You can speak to support staff, a Mosaic coordinator or manager before calling or sending this form. Sometimes this is the fastest way to give feedback and resolve concerns. You can also write a letter. You also have the right to contact an external agency. See below for details.

What should I share?

  • Describe what your concerns are, illustrating with specific details.
  • Try to keep things in order of how they happened.
  • Dates, times, locations and names of any person involved are important details.
  • If you can, tell us what actions you would like us to take.

You may use this form to contact us if you prefer

ClientRelativeOther


Advocates

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO is an independent statutory authority providing free, impartial resolution services for complaints related to disability services.

Freecall: 1800 813 583   |    Phone: (08) 6551 7600

Email: mail@HADSCO.wa.gov.au

Web: www.HADSCO.wa.gov.au

 

People with Disabilities WA

PWDWA supports individuals to speak out, express their views and uphold their rights.

Freecall: 1800 193 331   |    Phone: (08) 9485 8900

Email: info@PWDWA.org

Web: www.PWDWA.org

 

Complaints Resolution and Referral Service (CRRS)

CRRS can assist with unresolved complaints regarding any Disability Employment Serve, Advocacy Service or Australian Disability Enterprise. This would ordinarily not be the agency to contact if your issue lays with Mosaic.

Freecall: 1800 880 052

Email: info@WorkFocus.com

Web: www.JobAccess.gov.au/complaints

 

Ethnic Disability Advocacy Centre

For people who come from culturally and linguistically diverse backgrounds.

Freecall: 1800 659 921  |   Telephone: (08) 9388 7455

Email: admin@Edac.org.au

Web: www.Edac.org.au

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