Provide Feedback

Mosaic feedback and complaints
Feedback and complaints, Mosaic

You and those you support have the right to be treated with respect and dignity.

At Mosaic, we believe that right extends to being free to voice any concerns or complaints without being concerned about upsetting anyone.

You also have the right for your complaint or feedback to be dealt with in a fair and supportive way and in complete privacy.

We are committed to treating all complaints and/or feedback promptly but you also have the right to contact external agencies to help resolve your complaint.

If you have a concern or complaint, or want to bring something to our attention, you can do so by contacting the Mosaic Quality Department directly.  We will provide information regarding Mosaic’s Complaints Process or direct any feedback to the appropriate area.

How to contact Mosaic

What happens next?

Your feedback will be recorded in writing and we promise to deal with it as quickly as possible. Note that this time may vary due to the nature and seriousness of your feedback. But, we will keep you informed.

 

We will also contact you afterwards to get feedback from you whether you were satisfied with the way in which we handled the feedback, complaint or concern.

 

We’ve provided some external agencies below for you to contact if you wish to have someone else help resolve your complaint.

Types of feedback

There are many kinds of feedback we welcome from clients, families or anyone who wishes to help Mosaic improve what we do or keep doing what we do. Feedback includes:

  • Compliments when we’ve done something right
  • Suggestions for us to improve things
  • Concerns or complaints

Who else can I speak to?

You can speak to support staff, a Mosaic coordinator or manager before calling or sending this form. Sometimes this is the fastest way to give feedback and resolve concerns. You can also write a letter. You also have the right to contact an external agency. See below for details.

What should I share?

  • Describe what your concerns are, illustrating with specific details.
  • Try to keep things in order of how they happened.
  • Dates, times, locations and names of any person involved are important details.
  • If you can, tell us what actions you would like us to take.

You may use this form to contact us if you prefer

ClientRelativeOther


Contact form 7 Mailchimp extension by Renzo Johnson - Web Developer

External Agences

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO is an independent statutory authority providing free, impartial resolution services for complaints related to disability services.

Freecall: 1800 813 583   |    Phone: (08) 6551 7600

Email: mail@HADSCO.wa.gov.au

Web: www.HADSCO.wa.gov.au

 

People with Disabilities WA

PWDWA supports individuals to speak out, express their views and uphold their rights.

Freecall: 1800 193 331   |    Phone: (08) 9485 8900

Email: info@PWDWA.org

Web: www.PWDWA.org

 

Complaints Resolution and Referral Service (CRRS)

CRRS can assist with unresolved complaints regarding any Disability Employment Serve, Advocacy Service or Australian Disability Enterprise. This would ordinarily not be the agency to contact if your issue lays with Mosaic.

Freecall: 1800 880 052

Email: info@WorkFocus.com

Web: www.JobAccess.gov.au/complaints

 

Ethnic Disability Advocacy Centre

For people who come from culturally and linguistically diverse backgrounds.

Freecall: 1800 659 921  |   Telephone: (08) 9388 7455

Email: admin@Edac.org.au

Web: www.Edac.org.au

Mosaic feedback and complaints
Feedback and complaints, Mosaic

You and those you support have the right to be treated with respect and dignity.

At Mosaic, we believe that right extends to being free to voice any concerns or complaints without being concerned about upsetting anyone.

You also have the right for your complaint or feedback to be dealt with in a fair and supportive way and in complete privacy.

We are committed to treating all complaints and/or feedback promptly but you also have the right to contact external agencies to help resolve your complaint.

If you have a concern or complaint, or want to bring something to our attention, you can do so by contacting the Mosaic Quality Department directly.  We will provide information regarding Mosaic’s Complaints Process or direct any feedback to the appropriate area.

How to contact Mosaic

What happens next?

Your feedback will be recorded in writing and we promise to deal with it as quickly as possible. Note that this time may vary due to the nature and seriousness of your feedback. But, we will keep you informed.

 

We will also contact you afterwards to get feedback from you whether you were satisfied with the way in which we handled the feedback, complaint or concern.

 

We’ve provided some external agencies below for you to contact if you wish to have someone else help resolve your complaint.

Types of feedback

There are many kinds of feedback we welcome from clients, families or anyone who wishes to help Mosaic improve what we do or keep doing what we do. Feedback includes:

  • Compliments when we’ve done something right
  • Suggestions for us to improve things
  • Concerns or complaints

Who else can I speak to?

You can speak to support staff, a Mosaic coordinator or manager before calling or sending this form. Sometimes this is the fastest way to give feedback and resolve concerns. You can also write a letter. You also have the right to contact an external agency. See below for details.

What should I share?

  • Describe what your concerns are, illustrating with specific details.
  • Try to keep things in order of how they happened.
  • Dates, times, locations and names of any person involved are important details.
  • If you can, tell us what actions you would like us to take.

You may use this form to contact us if you prefer

ClientRelativeOther


Contact form 7 Mailchimp extension by Renzo Johnson - Web Developer

External Agences

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO is an independent statutory authority providing free, impartial resolution services for complaints related to disability services.

Freecall: 1800 813 583   |    Phone: (08) 6551 7600

Email: mail@HADSCO.wa.gov.au

Web: www.HADSCO.wa.gov.au

 

People with Disabilities WA

PWDWA supports individuals to speak out, express their views and uphold their rights.

Freecall: 1800 193 331   |    Phone: (08) 9485 8900

Email: info@PWDWA.org

Web: www.PWDWA.org

 

Complaints Resolution and Referral Service (CRRS)

CRRS can assist with unresolved complaints regarding any Disability Employment Serve, Advocacy Service or Australian Disability Enterprise. This would ordinarily not be the agency to contact if your issue lays with Mosaic.

Freecall: 1800 880 052

Email: info@WorkFocus.com

Web: www.JobAccess.gov.au/complaints

 

Ethnic Disability Advocacy Centre

For people who come from culturally and linguistically diverse backgrounds.

Freecall: 1800 659 921  |   Telephone: (08) 9388 7455

Email: admin@Edac.org.au

Web: www.Edac.org.au

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