Navigating the National Disability Insurance Scheme (NDIS) can be tricky, especially for people with complex needs.
That’s where Specialist Support Coordination (Level 3) comes in.
Specialist Support Coordination is a higher level of support designed to help participants who face big challenges and need extra help to use their NDIS plan.
What makes it “specialist”?
Unlike regular support coordination, Specialist Support Coordination (SSC) is for people whose situations are more complicated. This might include mental health issues, housing problems, or involvement with multiple services like health, justice, or child protection. The goal of SSC is to reduce complexity and help the participant overcome barriers to getting the support they need.
Who provides this support?
Specialist Support Coordinators are trained professionals with experience in working with people who have high needs. They understand how to work across different systems and know how to manage risks. They don’t just link people to services; they help solve problems that stop people from accessing those services in the first place.
How do Specialist Support Coordinators help with complex situations?
If a participant is facing serious challenges, the coordinator steps in to understand what’s going on. They look at the barriers, such as limited or unsuitable providers, health concerns, or safety risks, and work with the participant and their representative to find solutions. For example, they might help find a provider willing to travel to a remote area or train staff to meet specific needs.
What about building a support network?
Specialist Support Coordinators help design a service plan. This plan brings together all the supports a participant needs. This can include NDIS-funded services, mental health services, justice system, and more. The coordinator makes sure everyone works together smoothly and that the participant gets consistent support, even during a crisis.
How do Specialist Support Coordinators help with a participant’s goals?
The coordinator works closely with the participant to set goals that are realistic and meaningful. They help track progress and adjust the plan if things change. This keeps the participant moving forward and makes sure their NDIS plan is working for them.
What happens in a crisis?
If something unexpected happens, for example, a service provider pulling out or a health emergency, the coordinator works closely with the participant’s support circle to help manage the situation. They make sure the participant still gets the support they need and help prevent future problems. They’re trained to handle high-risk situations and know how to work with other services to keep the participant safe.
Does a Specialist Support Coordinator advocate for the participant?
Yes. If a participant is being treated unfairly or can’t access the right services, the coordinator speaks up. They can connect the participant with the most appropriate advocacy organisation, if needed, to further support their rights and needs.
What about NDIS plan reviews and transitions?
When it’s time to review a participant’s NDIS plan or their circumstances have changed, the coordinator helps them prepare. They gather information, check what’s working, and suggest changes. They also support during transitions, such as moving from a hospital to home or exploring alternative accommodation options, so the participant doesn’t lose support during big life changes.
Can a Specialist Support Coordinator help families learn to manage supports?
Absolutely. One of their goals is to build the participant’s and family’s confidence. Over time, they teach skills to help manage supports more independently. This might include learning how to talk to providers, understand the NDIS plan, or solve problems on their own.
Do Specialist Support Coordinators keep records for reporting?
Yes. Coordinators keep records and report to the National Disability Insurance Agency (NDIA). They also share updates with the participant and/or their representatives, so everyone knows what’s happening. This helps keep things transparent and builds trust.
Specialist Support Coordination is a lifeline for participants with complex needs. It’s not just about linking to services. It’s about solving problems, building networks, and making sure the participant gets the support they deserve. If your loved one is facing big challenges, this level of support could make a real difference.
Call us at 08 9314 8900 or enquire via our website to see how our team of Specialist Support Coordinators can support you or a loved one.