FAQ

Frequently Asked Questions about NDIS and Mosaic

The NDIS (National Disability Insurance Scheme) is a Scheme for providing reasonable and necessary supports to Australians under the age of 65 who have a permanent and significant disability.

The NDIS provides personalised services and supports to help people with disabilities, their families and carers. As an approved NDIS participant, you design a plan that has individualised funding which you control and choose how to use.

You must be under 65 years of age at the time of applying for the NDIS and have an impairment or condition that is likely to be permanent, and which substantially reduces your ability to participate effectively in activities. You must be an Australian citizen, Permanent Visa holder or Special Category Visa holder.

Mosaic has a specialist team of Support Coordinators. They work with you before, during and after your application for NDIS funding and can help you transition across to NDIS, too. Planning is important to make sure you get the supports you need so that you can make the choices in life that are right for you.

Life changes along the way and NDIS recognise that your circumstances at the beginning of a plan year may be different toward the end. That’s okay. We can help you through the change of circumstances process as quickly as we can, and will keep you informed along the way.

NDIS Plan management gives you increased choice and control over plan implementation and utilisation with the benefit of financial and plan administrative support. Your Plan Manager assists in implementing and managing your plan by:

  • managing, monitoring and maintaining budgets over the course of the plan
  • ensuring supports are purchased in line with the plan and plan budget
  • submitting payment requests to the NDIA
  • paying support providers directly or reimbursing a participant for supports in line with the participant’s plan
  • negotiating payment and purchasing terms of service agreements and ensuring they are in place
  • maintaining records
  • providing access to and oversight of a wider provider market where non-registered providers are being engaged.

Mosaic work to take the confusion out of Plan Management so that you can get on with living. It’s not always easy, which is why we pride ourselves on communication throughout the process and working with your Plan Manager to get the outcomes you choose.

No. While they both help participants with managing and implementing their NDIS plan, support coordination is a capacity building support, funded to help you design and implement the supports in your plan so they can live a better life. As your confidence and capacity to implement your plan increases, funding for support coordination may decrease but we will help you keep the right levels at the right time.

A Plan Manager’s role is to manage and monitor plan funding and submit claims to the NDIA on behalf of your providers.

Support coordination is a reasonable and necessary support designed to assist you in understanding and implementing the funded supports in your plan, as well as building links to broader systems of support including other government services.

Mosaic offer three levels of support coordination that can be included in a your plan:

  1. Support connection: This basic level of support is for building your ability to connect with informal, community and funded supports, enabling you to get the most out of your plan and achieve your goals.
  2. Support Coordination: Coordination of supports: This medium level of support assists in building the skills you need to understand, implement, and use your plan. The role of a Support Coordinator is to work with the participant to ensure a mix of supports are used to increase their capacity to maintain relationships, manage their service delivery tasks, live more independently and be included in the community.
  3. Support Coordination: Specialist support coordination: This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A Specialist Support Coordinator will assist a participant to manage challenges in their own support environment and ensure consistent delivery of service. Mosaic has highly trained coordinators at this level.

Depending on individual goals, aspirations and functional requirements, you may receive funding for these supports in your plan.

The “Market Approach” was developed following response to feedback that was uncertainty around the roles and responsibilities which the NDIA will undertake in the market.

It aims to ensure that the market is dynamic and non-inflationary for disability supports and is equitable and sustainable.

The NDIA Market Approach is a document that explains the NDIA’s role in encouraging a healthy and diverse market place for disability services and supports (market stewardship). What it means for you, is that you have full choice over who provides your supports and that these are carefully regulated by the NDIA for affordability, fairness and transparency.

You can call 1800 800 110 to make an Access Request or you can ask for a form. If you need help filling in the form or making the call, you can contact your Local Area Coordinator, Early Childhood Early Intervention partner or your contact your local NDIA office.

Visit the NDIS Contact Page to find an office near you.

If you’re considering using Mosaic services, please contact us before making this call.

If you make your Access Request over the phone, you can email or post copies of your existing information, including letter or reports, to one of the following:

  • email: NAT@ndis.gov.au
  • Post to: GPO Box 700, Canberra ACT 2601, or
  • drop it in to your nearest NDIS office.

If you need help with English, call the NDIS TIS service on 131 450.

If you have hearing or speech loss, call our TTY service on 1800 555 677. For Speak and Listen, call 1800 555 727, or for Internet relay services, visit the Relay Service webpage.

Also visit this website for more information:

Visit the NDIS home page, where you can navigate through the process.

www.ndis.gov.au

Frequently Asked Questions about NDIS and Mosaic

The NDIS (National Disability Insurance Scheme) is a Scheme for providing reasonable and necessary supports to Australians under the age of 65 who have a permanent and significant disability.

The NDIS provides personalised services and supports to help people with disabilities, their families and carers. As an approved NDIS participant, you design a plan that has individualised funding which you control and choose how to use.

You must be under 65 years of age at the time of applying for the NDIS and have an impairment or condition that is likely to be permanent, and which substantially reduces your ability to participate effectively in activities. You must be an Australian citizen, Permanent Visa holder or Special Category Visa holder.

Mosaic has a specialist team of Support Coordinators. They work with you before, during and after your application for NDIS funding and can help you transition across to NDIS, too. Planning is important to make sure you get the supports you need so that you can make the choices in life that are right for you.

Life changes along the way and NDIS recognise that your circumstances at the beginning of a plan year may be different toward the end. That’s okay. We can help you through the change of circumstances process as quickly as we can, and will keep you informed along the way.

NDIS Plan management gives you increased choice and control over plan implementation and utilisation with the benefit of financial and plan administrative support. Your Plan Manager assists in implementing and managing your plan by:

  • managing, monitoring and maintaining budgets over the course of the plan
  • ensuring supports are purchased in line with the plan and plan budget
  • submitting payment requests to the NDIA
  • paying support providers directly or reimbursing a participant for supports in line with the participant’s plan
  • negotiating payment and purchasing terms of service agreements and ensuring they are in place
  • maintaining records
  • providing access to and oversight of a wider provider market where non-registered providers are being engaged.

Mosaic work to take the confusion out of Plan Management so that you can get on with living. It’s not always easy, which is why we pride ourselves on communication throughout the process and working with your Plan Manager to get the outcomes you choose.

No. While they both help participants with managing and implementing their NDIS plan, support coordination is a capacity building support, funded to help you design and implement the supports in your plan so they can live a better life. As your confidence and capacity to implement your plan increases, funding for support coordination may decrease but we will help you keep the right levels at the right time.

A Plan Manager’s role is to manage and monitor plan funding and submit claims to the NDIA on behalf of your providers.

Support coordination is a reasonable and necessary support designed to assist you in understanding and implementing the funded supports in your plan, as well as building links to broader systems of support including other government services.

Mosaic offer three levels of support coordination that can be included in a your plan:

  1. Support connection: This basic level of support is for building your ability to connect with informal, community and funded supports, enabling you to get the most out of your plan and achieve your goals.
  2. Support Coordination: Coordination of supports: This medium level of support assists in building the skills you need to understand, implement, and use your plan. The role of a Support Coordinator is to work with the participant to ensure a mix of supports are used to increase their capacity to maintain relationships, manage their service delivery tasks, live more independently and be included in the community.
  3. Support Coordination: Specialist support coordination: This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A Specialist Support Coordinator will assist a participant to manage challenges in their own support environment and ensure consistent delivery of service. Mosaic has highly trained coordinators at this level.

Depending on individual goals, aspirations and functional requirements, you may receive funding for these supports in your plan.

The “Market Approach” was developed following response to feedback that was uncertainty around the roles and responsibilities which the NDIA will undertake in the market.

It aims to ensure that the market is dynamic and non-inflationary for disability supports and is equitable and sustainable.

The NDIA Market Approach is a document that explains the NDIA’s role in encouraging a healthy and diverse market place for disability services and supports (market stewardship). What it means for you, is that you have full choice over who provides your supports and that these are carefully regulated by the NDIA for affordability, fairness and transparency.

You can call 1800 800 110 to make an Access Request or you can ask for a form. If you need help filling in the form or making the call, you can contact your Local Area Coordinator, Early Childhood Early Intervention partner or your contact your local NDIA office.

Visit the NDIS Contact Page to find an office near you.

If you’re considering using Mosaic services, please contact us before making this call.

If you make your Access Request over the phone, you can email or post copies of your existing information, including letter or reports, to one of the following:

  • email: NAT@ndis.gov.au
  • Post to: GPO Box 700, Canberra ACT 2601, or
  • drop it in to your nearest NDIS office.

If you need help with English, call the NDIS TIS service on 131 450.

If you have hearing or speech loss, call our TTY service on 1800 555 677. For Speak and Listen, call 1800 555 727, or for Internet relay services, visit the Relay Service webpage.

Also visit this website for more information:

Visit the NDIS home page, where you can navigate through the process.

www.ndis.gov.au

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