Royal Commission

Mosaic Statement and Guiding Principles

Response to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability

Mosaic welcomes the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability.

We understand and take a Zero Tolerance approach, which is:

  • a way for organisations to understand actions they can do to prevent and respond to abuse, neglect and violence of people with disability
  • a clear message that abuse, neglect and violence are not okay
  • a way of thinking about abuse as a human rights issue not a disability issue
  • an organisational and personal commitment to act on:
    – anything that makes a person with disability be or feel unsafe
    – anything that doesn’t support a person’s human rights
    – anything that we could be doing better

Mosaic upholds that all workers and Mosaic as a provider are familiar with and comply with the NDIS Code of Conduct. The codes may be downloaded from our Publications page.

In preparing for and responding to the inquiry and findings of the Royal Commission, we will be driven by our values in the following ways:

We will be open and responsive to the work of the Royal Commission.

We will engage with and address matters that arise during and from the Royal Commission for our clients, families, staff and volunteers.

We will provide a means for our clients, families, staff and volunteers to speak up and have their voice heard.

We will maintain and convey our zero tolerance for matters of abuse, violence, neglect or exploitation.

We will take responsibility for all of our actions and reflect with the intent to learn.

We will be proactive in discussions and actions that support a future where people with disability do not experience abuse, violence, neglect or exploitation.

We will be open, timely and responsive in our communication with clients, family, staff and volunteers about Royal Commission developments.

We will collaborate with people with disabilities, those who represent or support them, government departments and disability sector organisations to create a better future for people with disability in Australia.

We will act quickly to address the concerns of any clients, families, staff, or volunteers.

We will draw on the outcomes of the Royal Commission to continue to improve our services, systems, governance, policies and procedures.

Providing Feedback to Mosaic or Making a Submission

You have the right for your complaint or feedback to be dealt with in a fair and supportive way and in complete privacy.

Mosaic is committed to treating all complaints and/or feedback promptly but you also have the right to contact external agencies to help resolve your complaint. Please scroll down for a list.

If something is not right for you or could be better, please tell us immediately.

You won’t be treated unfavourably for doing so. We see it as our job to understand and respond to your needs.

You can download this information and save to a computer or print it out, in case you want to give us feedback or complain.

Download How Give Feedback or Make a Submission Card

Royal Commission Complaint Card

Contact Mosaic Quality and Safeguarding Team

You can contact the Mosaic Quality and Safeguarding team via this link: www.mosaic.org.au/contact/feedback

Royal Commission complaint card - how to make a submission
How to provide feedback to Mosaic card

Additional Information and Resources

Download Easy-to-Read Fact Sheet

Download the Easy to Read Fact Sheet here: Royal Commission easy-read-fact-sheet

Royal Commission Website

To learn more about the Royal Commission or to receive updates, visit the Royal Commission website.

You may use this form to contact us if you prefer

ClientRelativeOther


Contact form 7 Mailchimp extension by Renzo Johnson - Web Developer

External Agences

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO is an independent statutory authority providing free, impartial resolution services for complaints related to disability services.

Freecall: 1800 813 583   |    Phone: (08) 6551 7600

Email: mail@HADSCO.wa.gov.au

Web: www.HADSCO.wa.gov.au

 

People with Disabilities WA

PWDWA supports individuals to speak out, express their views and uphold their rights.

Freecall: 1800 193 331   |    Phone: (08) 9485 8900

Email: info@PWDWA.org

Web: www.PWDWA.org

 

Complaints Resolution and Referral Service (CRRS)

CRRS can assist with unresolved complaints regarding any Disability Employment Serve, Advocacy Service or Australian Disability Enterprise. This would ordinarily not be the agency to contact if your issue lays with Mosaic.

Freecall: 1800 880 052

Email: info@WorkFocus.com

Web: www.JobAccess.gov.au/complaints

 

Ethnic Disability Advocacy Centre

For people who come from culturally and linguistically diverse backgrounds.

Freecall: 1800 659 921  |   Telephone: (08) 9388 7455

Email: admin@Edac.org.au

Web: www.Edac.org.au

Mosaic Statement and Guiding Principles

Response to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability

Mosaic welcomes the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability.

We understand and take a Zero Tolerance approach, which is:

  • a way for organisations to understand actions they can do to prevent and respond to abuse, neglect and violence of people with disability
  • a clear message that abuse, neglect and violence are not okay
  • a way of thinking about abuse as a human rights issue not a disability issue
  • an organisational and personal commitment to act on:
    – anything that makes a person with disability be or feel unsafe
    – anything that doesn’t support a person’s human rights
    – anything that we could be doing better

Mosaic upholds that all workers and Mosaic as a provider are familiar with and comply with the NDIS Code of Conduct. The codes may be downloaded from our Publications page.

In preparing for and responding to the inquiry and findings of the Royal Commission, we will be driven by our values in the following ways:

We will be open and responsive to the work of the Royal Commission.

We will engage with and address matters that arise during and from the Royal Commission for our clients, families, staff and volunteers.

We will provide a means for our clients, families, staff and volunteers to speak up and have their voice heard.

We will maintain and convey our zero tolerance for matters of abuse, violence, neglect or exploitation.

We will take responsibility for all of our actions and reflect with the intent to learn.

We will be proactive in discussions and actions that support a future where people with disability do not experience abuse, violence, neglect or exploitation.

We will be open, timely and responsive in our communication with clients, family, staff and volunteers about Royal Commission developments.

We will collaborate with people with disabilities, those who represent or support them, government departments and disability sector organisations to create a better future for people with disability in Australia.

We will act quickly to address the concerns of any clients, families, staff, or volunteers.

We will draw on the outcomes of the Royal Commission to continue to improve our services, systems, governance, policies and procedures.

Providing Feedback to Mosaic or Making a Submission

You have the right for your complaint or feedback to be dealt with in a fair and supportive way and in complete privacy.

Mosaic is committed to treating all complaints and/or feedback promptly but you also have the right to contact external agencies to help resolve your complaint. Please scroll down for a list.

If something is not right for you or could be better, please tell us immediately.

You won’t be treated unfavourably for doing so. We see it as our job to understand and respond to your needs.

You can download this information and save to a computer or print it out, in case you want to give us feedback or complain.

Download How Give Feedback or Make a Submission Card

Royal Commission Complaint Card

Contact Mosaic Quality and Safeguarding Team

You can contact the Mosaic Quality and Safeguarding team via this link: www.mosaic.org.au/contact/feedback

Royal Commission complaint card - how to make a submission
How to provide feedback to Mosaic card

Additional Information and Resources

Download Easy-to-Read Fact Sheet

Download the Easy to Read Fact Sheet here: Royal Commission easy-read-fact-sheet

Royal Commission Website

To learn more about the Royal Commission or to receive updates, visit the Royal Commission website.

You may use this form to contact us if you prefer

ClientRelativeOther


Contact form 7 Mailchimp extension by Renzo Johnson - Web Developer

External Agences

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO is an independent statutory authority providing free, impartial resolution services for complaints related to disability services.

Freecall: 1800 813 583   |    Phone: (08) 6551 7600

Email: mail@HADSCO.wa.gov.au

Web: www.HADSCO.wa.gov.au

 

People with Disabilities WA

PWDWA supports individuals to speak out, express their views and uphold their rights.

Freecall: 1800 193 331   |    Phone: (08) 9485 8900

Email: info@PWDWA.org

Web: www.PWDWA.org

 

Complaints Resolution and Referral Service (CRRS)

CRRS can assist with unresolved complaints regarding any Disability Employment Serve, Advocacy Service or Australian Disability Enterprise. This would ordinarily not be the agency to contact if your issue lays with Mosaic.

Freecall: 1800 880 052

Email: info@WorkFocus.com

Web: www.JobAccess.gov.au/complaints

 

Ethnic Disability Advocacy Centre

For people who come from culturally and linguistically diverse backgrounds.

Freecall: 1800 659 921  |   Telephone: (08) 9388 7455

Email: admin@Edac.org.au

Web: www.Edac.org.au

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