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Complaints & Feedback


Mosaic has a commitment to addressing all complaints and/or feedback promptly and confidentially. We see complaints as an opportunity to improve the quality of our services.

If you have a concern or complaint, or want to bring something to our attention, you can do so by contacting Merissa Van Der Linden, Mosaic’s Executive Manager, Quality Assurance & Client Service Enhancement directly using the form below or call her on 9314 5244.

Merissa will provide information regarding Mosaic’s Complaints Process or direct any feedback to the appropriate area.

Complaints & Feedback


Robert’s Inspiring Story

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My observations and experience are that the team members are very good. The team members and carers exceed all expectations. Excursions and all activities are exceptional, there are even overseas trips involved.

Family Member


Find out about Assistive Technologies

Assistive technology is an umbrella term that includes assistive, adaptive, and rehabilitative devices for people with disabilities.

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