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Complaints & Feedback


Mosaic has a commitment to addressing all complaints and/or feedback promptly and confidentially. We see complaints as an opportunity to improve the quality of our services.

If you have a concern or complaint, or want to bring something to our attention, you can do so by contacting Merissa Van Der Linden, Mosaic’s Executive Manager, Quality Assurance & Client Service Enhancement directly using the form below or call her on 9314 5244.

Merissa will provide information regarding Mosaic’s Complaints Process or direct any feedback to the appropriate area.

Complaints & Feedback


Robert’s Inspiring Story

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“It is the complete service – it is as if they (our family member) joined their (Mosaic’s) family like brothers and sisters and look out for one another. It’s not like a hospital.”

Family Member


Mosaic opens new supported accommodation residence in Safety Bay…

The latest addition to Mosaic’s growing list of Residences is located in Safety Bay. The Residence provides supported accommodation which includes independent living units.

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